IM Support
When things get crazy at work, our office started this thing a while back that we open what is called IM Support. Agents are able to send us instant messages with simple questions, ask for advice, or has for help in simple technical issues. As a member of the training department, I often get recruited for this task.
Sometimes I like it, sometimes I don't. It only happens when there are problems in the system and our phone lines are getting slammed. So when I am just sitting there waiting for someone to send me an instant message, it drives me crazy. I feel like I should be doing something and hate just waiting. I find myself talking out loud, trying to sublimely let people know I am available. I like it when I have five or six instant messages going on at the same time and feel like I am doing something productive. I find great satisfaction in being able to help others.
Inevitably however, I always find myself sitting round, getting bored, and wanting to do more. I end up asking if I can take phone calls. In turn, I am asked if I can do both. Then you guessed it, as soon as I start taking phone calls, the instant messages start flying. I then find myself having to tell people to wait until I can finish the call I am on and then assist them. Occasionally this also happens when I have five or six going on at the same time as well.
I thought about that this morning on the way to work. I wonder how many Spiritual Support angels we have just waiting to assist us. I can't imagine that the Lord does it alone. I wonder how many times the sit there just pulling their hair out trying to get us to ask for assistance.
On the flip side, I wonder how many time we get impatient when we are asked to wait a second while they finish up with the project they are on. Don't wait until it is too late, call for assistance. Reach out to that support group that is just waiting to assist. Think about it.
Sometimes I like it, sometimes I don't. It only happens when there are problems in the system and our phone lines are getting slammed. So when I am just sitting there waiting for someone to send me an instant message, it drives me crazy. I feel like I should be doing something and hate just waiting. I find myself talking out loud, trying to sublimely let people know I am available. I like it when I have five or six instant messages going on at the same time and feel like I am doing something productive. I find great satisfaction in being able to help others.
Inevitably however, I always find myself sitting round, getting bored, and wanting to do more. I end up asking if I can take phone calls. In turn, I am asked if I can do both. Then you guessed it, as soon as I start taking phone calls, the instant messages start flying. I then find myself having to tell people to wait until I can finish the call I am on and then assist them. Occasionally this also happens when I have five or six going on at the same time as well.
I thought about that this morning on the way to work. I wonder how many Spiritual Support angels we have just waiting to assist us. I can't imagine that the Lord does it alone. I wonder how many times the sit there just pulling their hair out trying to get us to ask for assistance.
On the flip side, I wonder how many time we get impatient when we are asked to wait a second while they finish up with the project they are on. Don't wait until it is too late, call for assistance. Reach out to that support group that is just waiting to assist. Think about it.
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