Use it wisely
I know that I talk about it a great deal, but this topic comes up again and again in my life.
I talked about supervisors starting to be proactive. In one of the conversations I was having with a supervisor the other day, she was running some of her ideas to be more proactive across me, but she was concerned that she would not be able to complete all the goals she was setting for herself. She started going on about how busy her days were and that she just did not have time to give each agent the attention they needed or deserved to help make them a better agent.
Now I like the person. She is a great supervisor. I wanted to do everything I could to help her out. I wanted to be a team player. However, later that afternoon, I noticed that she was in the cafe having lunch with another supervisor. That is legal, we do get time for lunches here. The thing that I noticed was that went through the cafe several times that afternoon and they were both still sitting at the same table.
Later that evening, we were having some issues with one of her agents that had to come into the building to work. I went to help the agent. As I walked through the cafe, she was there again with another supervisor. I didn't think anything of it until we needed her supervisor sines to get some information on that agent. I knew right where to find her. She was in the cafe visiting over lunch.
After the experience, I started wondering how busy our lives would be if we did not let ourselves get distracted. On this day, it appeared that she felt overwhelmed with things to do, but instead of doing them was choosing to visit with other members of leadership. Do we let the same things happen to us in our lives? We may not be at work, but we can easily get distracted with the smallest things, trying to figure out how sharp we can get a pencil, noticing the spiral in our notebook is a little crooked and trying to fix it, seeing light reflected in the window and trying to figure out how to change it, or a myriad of other things.
Are we letting them be distractions or are we using them as excuses because the task at hand appears to be overwhelming and we just don't want to start or put forth the effort of doing it? We all have the same amount of time allotted to us each day. Though our tasks may vary, we are expected to use the time we have been given productively. We should not be idling it away with trivial items.
I am not saying that down time is bad. It is needed. However, we should not let the down time consume us.
I talked about supervisors starting to be proactive. In one of the conversations I was having with a supervisor the other day, she was running some of her ideas to be more proactive across me, but she was concerned that she would not be able to complete all the goals she was setting for herself. She started going on about how busy her days were and that she just did not have time to give each agent the attention they needed or deserved to help make them a better agent.
Now I like the person. She is a great supervisor. I wanted to do everything I could to help her out. I wanted to be a team player. However, later that afternoon, I noticed that she was in the cafe having lunch with another supervisor. That is legal, we do get time for lunches here. The thing that I noticed was that went through the cafe several times that afternoon and they were both still sitting at the same table.
Later that evening, we were having some issues with one of her agents that had to come into the building to work. I went to help the agent. As I walked through the cafe, she was there again with another supervisor. I didn't think anything of it until we needed her supervisor sines to get some information on that agent. I knew right where to find her. She was in the cafe visiting over lunch.
After the experience, I started wondering how busy our lives would be if we did not let ourselves get distracted. On this day, it appeared that she felt overwhelmed with things to do, but instead of doing them was choosing to visit with other members of leadership. Do we let the same things happen to us in our lives? We may not be at work, but we can easily get distracted with the smallest things, trying to figure out how sharp we can get a pencil, noticing the spiral in our notebook is a little crooked and trying to fix it, seeing light reflected in the window and trying to figure out how to change it, or a myriad of other things.
Are we letting them be distractions or are we using them as excuses because the task at hand appears to be overwhelming and we just don't want to start or put forth the effort of doing it? We all have the same amount of time allotted to us each day. Though our tasks may vary, we are expected to use the time we have been given productively. We should not be idling it away with trivial items.
I am not saying that down time is bad. It is needed. However, we should not let the down time consume us.
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